Communication
Everything on WhatsApp in one place. Chat button (Starter): a button on your website that opens a WhatsApp chat with you, with the tour already mentioned, office hours and click tracking. Notifications (Growth): booking confirmations, trip and pickup reminders with a map pin, balance and details reminders, waitlist offers and review requests from your own WhatsApp Business number.
Settings
What you can set up
WhatsApp works out of the box with sensible defaults. These are the choices you can make, straight from your console.
Chat button
- WhatsApp number
- International format, digits only, e.g. 9779801234567.
- Pre-filled message
- What the visitor’s message starts with on most pages.
- Pre-filled message on tour pages
- {tour} becomes the tour’s name and {url} the page’s link, so you know what they’re looking at.
Button look
- Button text
- Shown next to the icon on larger screens. Leave empty for the icon only.
- Position
- Bottom rightBottom left
- Colour
- A hex colour, e.g. #25D366 (WhatsApp green) or your brand colour.
Where the button shows
- Show on
- Leaving it off booking pages keeps the payment step distraction-free.
- Home pageTour lists, categories and destinationsTour pagesBlogOther pages (about, contact…)Booking, payment and thank-you pages
Office hours
- Use office hours
- Outside these hours the button shows your away message (visitors can still leave a message).
- Open on
- MondayTuesdayWednesdayThursdayFridaySaturdaySunday
- Opens at
- 24-hour time, e.g. 09:00
- Closes at
- 24-hour time, e.g. 18:00. Earlier than “opens” means overnight.
- Time zone
- IANA name, e.g. Asia/Kathmandu. Set to your business’s time zone when you switch WhatsApp on.
- Away message
- {opens} becomes your next opening time.
- Hide the button outside office hours
WhatsApp Business connection
- Phone number ID
- WhatsApp Manager › API setup › Phone number ID.
- WhatsApp Business Account ID
- WhatsApp Manager › Account tools. Needed to check your templates’ approval status.
- Template language
- The language code your templates were approved in, e.g. en, en_US, es, hi.
Messages to travellers
- Messages to send
- Booking confirmedTrip reminderPickup reminder with map pinBalance reminderTraveller details reminderWaitlist: seats freeReview requestBooking cancelled
- Email it when WhatsApp can’t
- For messages WhatsApp-only (the pickup reminder): if the traveller isn’t on WhatsApp or the send fails, we email the same message.
Pickup reminder
- Send the pickup reminder
- 2 hours before departure6 hours before departure12 hours before departure24 hours before departure
- Default pickup place
- Used for tours without their own pickup point (set those on the WhatsApp page).
- Address
- Latitude
- e.g. 27.7154. In Google Maps: right-click the spot, click the numbers to copy them.
- Longitude
- e.g. 85.3123
Template names
- Booking confirmed
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Date, Booking reference, Link to the booking.
- Trip reminder
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Date, Link to the booking.
- Pickup reminder with map pin
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Pickup time, Pickup place.
- Balance reminder
- Template name in WhatsApp Manager. Variables, in order: First name, Amount due, Tour, Due date, Payment link.
- Traveller details reminder
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Date, Link to the form.
- Waitlist: seats free
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Date, Book by, Booking link.
- Review request
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Review link.
- Booking cancelled
- Template name in WhatsApp Manager. Variables, in order: First name, Booking reference, Tour, Date.
Communication
How communication plugins fit in
Communication plugins control how you talk to travellers: a shared inbox for email, WhatsApp, SMS and website chat, email from your own domain, campaigns, automated messages and text reminders.
- 1
Switch it on
Open Plugins in your console and turn it on. No code and nothing to install.
- 2
Make your choices
Adjust the settings to match how your business works, or keep the defaults.
- 3
It works everywhere it should
Your website, checkout, emails and console pick it up straight away.
Related
More communication integrations
Own email server (SMTP)
Send booking emails from your own address, like bookings@yourbusiness.com, through your email provider (Google Workspace, Microsoft 365, Zoho, Postmark, SendGrid, Mailgun…).
SMS notifications
Booking confirmations, trip and balance reminders, cancellations and after-trip review requests by text message, from your own Twilio or Sparrow SMS account, in your own words.
Inbox
Every customer conversation in one shared inbox: emails, WhatsApp messages, texts, website chat and enquiries, next to the customer’s bookings and balance. Assign, add internal notes, use saved replies and AI drafts, and see at a glance who is waiting too long for an answer.
FAQ
WhatsApp: questions
Which plans include WhatsApp?
WhatsApp is available on All plans, at no extra cost.
How do I switch on WhatsApp?
In your Tourtify console, open Plugins, find it in the list and switch it on. Its settings open straight away, and you can switch it off again at any time.
Do I need a developer?
No. Plugins are built into Tourtify and set up from the console. Where an outside account is involved, such as a payment provider, you connect it by entering your account details.
Does WhatsApp work with my other plugins?
Yes. Every plugin is built and maintained by Tourtify, so they work together: discounts, deposits, vouchers and fees all add up correctly at checkout.
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