Communication
SMS notifications
Booking confirmations, trip and balance reminders and cancellations by text message, from your own Twilio or Sparrow SMS account, in your own words.
Settings
What you can set up
SMS notifications works out of the box with sensible defaults. These are the choices you can make, straight from your console.
Connection
- SMS provider
- Twilio (worldwide)Sparrow SMS (Nepal)
- Twilio Account SID
- Twilio Console › Account info. Not needed for Sparrow SMS.
- Sender
- Twilio: your number (+15551234567) or a Messaging Service SID (MG…). Sparrow SMS: your approved sender identity.
Texts
- Texts to send
- Booking confirmedTrip reminderBalance reminderBooking cancelled
- Booking confirmed
- Tags you can use: {first_name}, {tour}, {date}, {time}, {reference}, {manage_url}, {pay_url}, {balance}, {meeting_point}, {tour_url}, {business}. Keep it short: 160 characters is one SMS (70 with non-Latin letters).
- Trip reminder
- Tags you can use: {first_name}, {tour}, {date}, {time}, {reference}, {manage_url}, {pay_url}, {balance}, {meeting_point}, {tour_url}, {business}. Keep it short: 160 characters is one SMS (70 with non-Latin letters).
- Balance reminder
- Tags you can use: {first_name}, {tour}, {date}, {time}, {reference}, {manage_url}, {pay_url}, {balance}, {meeting_point}, {tour_url}, {business}. Keep it short: 160 characters is one SMS (70 with non-Latin letters).
- Booking cancelled
- Tags you can use: {first_name}, {tour}, {date}, {time}, {reference}, {manage_url}, {pay_url}, {balance}, {meeting_point}, {tour_url}, {business}. Keep it short: 160 characters is one SMS (70 with non-Latin letters).
Communication
How communication plugins fit in
Communication plugins control how you talk to travellers: email from your own domain, automated messages and WhatsApp.
- 1
Switch it on
Open Plugins in your console and turn it on. No code and nothing to install.
- 2
Make your choices
Adjust the settings to match how your business works, or keep the defaults.
- 3
It works everywhere it should
Your website, checkout, emails and console pick it up straight away.
Related
More communication integrations
Email automations
Build your own automated emails: a welcome when someone books, a checklist before departure, a review request after the trip, balance reminders and win-backs for enquiries that never booked. Choose the timing, which tours and travellers, and write the message with merge tags.
Own email server (SMTP)
Send booking emails from your own address, like bookings@yourbusiness.com, through your email provider (Google Workspace, Microsoft 365, Zoho, Postmark, SendGrid, Mailgun…).
WhatsApp chat button
A floating button on your website that opens a WhatsApp chat with you, with the tour already mentioned, office hours and click tracking.
WhatsApp notifications
Booking confirmations, trip and pickup reminders (with a map pin), balance and traveller-details reminders, waitlist offers and review requests on WhatsApp, from your own WhatsApp Business number.
FAQ
SMS notifications: questions
Which plans include SMS notifications?
SMS notifications is available on Growth & Scale, at no extra cost.
How do I switch on SMS notifications?
In your Tourtify console, open Plugins, find it in the list and switch it on. Its settings open straight away, and you can switch it off again at any time.
Do I need a developer?
No. Plugins are built into Tourtify and set up from the console. Where an outside account is involved, such as a payment provider, you connect it by entering your account details.
Does SMS notifications work with my other plugins?
Yes. Every plugin is built and maintained by Tourtify, so they work together: discounts, deposits, vouchers and fees all add up correctly at checkout.
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