Communication
WhatsApp chat button
A floating button on your website that opens a WhatsApp chat with you, with the tour already mentioned, office hours and click tracking.
Settings
What you can set up
WhatsApp chat button works out of the box with sensible defaults. These are the choices you can make, straight from your console.
Chat
- WhatsApp number
- International format, digits only, e.g. 9779801234567.
- Pre-filled message
- What the visitor’s message starts with on most pages.
- Pre-filled message on tour pages
- {tour} becomes the tour’s name and {url} the page’s link, so you know what they’re looking at.
Look
- Button text
- Shown next to the icon on larger screens. Leave empty for the icon only.
- Position
- Bottom rightBottom left
- Colour
- A hex colour, e.g. #25D366 (WhatsApp green) or your brand colour.
Where it shows
- Show on
- Leaving it off booking pages keeps the payment step distraction-free.
- Home pageTour lists, categories and destinationsTour pagesBlogOther pages (about, contact…)Booking, payment and thank-you pages
Office hours
- Use office hours
- Outside these hours the button shows your away message (visitors can still leave a message).
- Open on
- MondayTuesdayWednesdayThursdayFridaySaturdaySunday
- Opens at
- 24-hour time, e.g. 09:00
- Closes at
- 24-hour time, e.g. 18:00. Earlier than “opens” means overnight.
- Time zone
- IANA name, e.g. Asia/Kathmandu. Set to your business’s time zone when you switch the plugin on.
- Away message
- {opens} becomes your next opening time.
- Hide the button outside office hours
Communication
How communication plugins fit in
Communication plugins control how you talk to travellers: email from your own domain, automated messages and WhatsApp.
- 1
Switch it on
Open Plugins in your console and turn it on. No code and nothing to install.
- 2
Make your choices
Adjust the settings to match how your business works, or keep the defaults.
- 3
It works everywhere it should
Your website, checkout, emails and console pick it up straight away.
Related
More communication integrations
Email automations
Build your own automated emails: a welcome when someone books, a checklist before departure, a review request after the trip, balance reminders and win-backs for enquiries that never booked. Choose the timing, which tours and travellers, and write the message with merge tags.
Own email server (SMTP)
Send booking emails from your own address, like bookings@yourbusiness.com, through your email provider (Google Workspace, Microsoft 365, Zoho, Postmark, SendGrid, Mailgun…).
WhatsApp notifications
Booking confirmations, trip and pickup reminders (with a map pin), balance and traveller-details reminders, waitlist offers and review requests on WhatsApp, from your own WhatsApp Business number.
SMS notifications
Booking confirmations, trip and balance reminders and cancellations by text message, from your own Twilio or Sparrow SMS account, in your own words.
FAQ
WhatsApp chat button: questions
Which plans include WhatsApp chat button?
WhatsApp chat button is available on All plans, at no extra cost.
How do I switch on WhatsApp chat button?
In your Tourtify console, open Plugins, find it in the list and switch it on. Its settings open straight away, and you can switch it off again at any time.
Do I need a developer?
No. Plugins are built into Tourtify and set up from the console. Where an outside account is involved, such as a payment provider, you connect it by entering your account details.
Does WhatsApp chat button work with my other plugins?
Yes. Every plugin is built and maintained by Tourtify, so they work together: discounts, deposits, vouchers and fees all add up correctly at checkout.
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