Communication
Email automations
Build your own automated emails: a welcome when someone books, a checklist before departure, a review request after the trip, balance reminders and win-backs for enquiries that never booked. Choose the timing, which tours and travellers, and write the message with merge tags.
Who it's for
Why operators use Email automations
Operators who want the right email to reach the right traveller at the right moment, without sending them by hand.
Highlights
- A welcome email when someone books
- A checklist before departure
- A review request after the trip
- Balance reminders and win-backs for enquiries that never booked
- Choose the timing, which tours and which travellers, and write with merge tags
Communication
How communication plugins fit in
Communication plugins control how you talk to travellers: email from your own domain, automated messages and WhatsApp.
- 1
Switch it on
Open Plugins in your console and turn it on. No code and nothing to install.
- 2
Make your choices
Adjust the settings to match how your business works, or keep the defaults.
- 3
It works everywhere it should
Your website, checkout, emails and console pick it up straight away.
Related
More communication integrations
Own email server (SMTP)
Send booking emails from your own address, like bookings@yourbusiness.com, through your email provider (Google Workspace, Microsoft 365, Zoho, Postmark, SendGrid, Mailgun…).
WhatsApp chat button
A floating button on your website that opens a WhatsApp chat with you, with the tour already mentioned, office hours and click tracking.
WhatsApp notifications
Booking confirmations, trip and pickup reminders (with a map pin), balance and traveller-details reminders, waitlist offers and review requests on WhatsApp, from your own WhatsApp Business number.
SMS notifications
Booking confirmations, trip and balance reminders and cancellations by text message, from your own Twilio or Sparrow SMS account, in your own words.
FAQ
Email automations: questions
Which plans include Email automations?
Email automations is available on Growth & Scale, at no extra cost.
How do I switch on Email automations?
In your Tourtify console, open Plugins, find it in the list and switch it on. Its settings open straight away, and you can switch it off again at any time.
Do I need a developer?
No. Plugins are built into Tourtify and set up from the console. Where an outside account is involved, such as a payment provider, you connect it by entering your account details.
Does Email automations work with my other plugins?
Yes. Every plugin is built and maintained by Tourtify, so they work together: discounts, deposits, vouchers and fees all add up correctly at checkout.
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