Communication
WhatsApp notifications
Booking confirmations, trip and pickup reminders (with a map pin), balance and traveller-details reminders, waitlist offers and review requests on WhatsApp, from your own WhatsApp Business number.
Settings
What you can set up
WhatsApp notifications works out of the box with sensible defaults. These are the choices you can make, straight from your console.
Connection
- Phone number ID
- WhatsApp Manager › API setup › Phone number ID.
- WhatsApp Business Account ID
- WhatsApp Manager › Account tools. Needed to check your templates’ approval status.
- Template language
- The language code your templates were approved in, e.g. en, en_US, es, hi.
Messages
- Messages to send
- Booking confirmedTrip reminderPickup reminder with map pinBalance reminderTraveller details reminderWaitlist: seats freeReview requestBooking cancelled
- Email it when WhatsApp can’t
- For messages WhatsApp-only (the pickup reminder): if the traveller isn’t on WhatsApp or the send fails, we email the same message.
Pickup reminder
- Send the pickup reminder
- 2 hours before departure6 hours before departure12 hours before departure24 hours before departure
- Default pickup place
- Used for tours without their own pickup point (set those on the WhatsApp page).
- Address
- Latitude
- e.g. 27.7154. In Google Maps: right-click the spot, click the numbers to copy them.
- Longitude
- e.g. 85.3123
Template names
- Booking confirmed
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Date, Booking reference, Link to the booking.
- Trip reminder
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Date, Link to the booking.
- Pickup reminder with map pin
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Pickup time, Pickup place.
- Balance reminder
- Template name in WhatsApp Manager. Variables, in order: First name, Amount due, Tour, Due date, Payment link.
- Traveller details reminder
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Date, Link to the form.
- Waitlist: seats free
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Date, Book by, Booking link.
- Review request
- Template name in WhatsApp Manager. Variables, in order: First name, Tour, Review link.
- Booking cancelled
- Template name in WhatsApp Manager. Variables, in order: First name, Booking reference, Tour, Date.
Communication
How communication plugins fit in
Communication plugins control how you talk to travellers: email from your own domain, automated messages and WhatsApp.
- 1
Switch it on
Open Plugins in your console and turn it on. No code and nothing to install.
- 2
Make your choices
Adjust the settings to match how your business works, or keep the defaults.
- 3
It works everywhere it should
Your website, checkout, emails and console pick it up straight away.
Related
More communication integrations
Email automations
Build your own automated emails: a welcome when someone books, a checklist before departure, a review request after the trip, balance reminders and win-backs for enquiries that never booked. Choose the timing, which tours and travellers, and write the message with merge tags.
Own email server (SMTP)
Send booking emails from your own address, like bookings@yourbusiness.com, through your email provider (Google Workspace, Microsoft 365, Zoho, Postmark, SendGrid, Mailgun…).
WhatsApp chat button
A floating button on your website that opens a WhatsApp chat with you, with the tour already mentioned, office hours and click tracking.
SMS notifications
Booking confirmations, trip and balance reminders and cancellations by text message, from your own Twilio or Sparrow SMS account, in your own words.
FAQ
WhatsApp notifications: questions
Which plans include WhatsApp notifications?
WhatsApp notifications is available on Growth & Scale, at no extra cost.
How do I switch on WhatsApp notifications?
In your Tourtify console, open Plugins, find it in the list and switch it on. Its settings open straight away, and you can switch it off again at any time.
Do I need a developer?
No. Plugins are built into Tourtify and set up from the console. Where an outside account is involved, such as a payment provider, you connect it by entering your account details.
Does WhatsApp notifications work with my other plugins?
Yes. Every plugin is built and maintained by Tourtify, so they work together: discounts, deposits, vouchers and fees all add up correctly at checkout.
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