Distribution
Resellers & agents
Give travel agents, hotel concierges and affiliates their own referral link and commission rate. Bookings they send are credited to them automatically, and you see what you owe each one, with statements and payouts.
Who it's for
Why operators use Resellers & agents
Operators who work with travel agents, hotel concierges or affiliates and want to pay them fairly without spreadsheets.
Highlights
- Each partner gets a referral link and their own commission rate
- Bookings they send are credited to them automatically
- Choose how long after a click a booking still counts
- See what you owe each partner, with statements and payouts
Working with partners without spreadsheets
Hotel concierges, travel agents and affiliates send bookings your way, and each expects a fair commission. Tracking that by hand means matching bookings to partners, working out percentages and keeping a running total of what you owe. Resellers & agents does this inside Tourtify. Each partner has a profile with their own referral code and commission rate. The plugin is available from the Growth plan.
New agents start on a default commission, 10% unless you change it (up to 50%), and you can set a different rate for each one. Commission is worked out on the traveller price after discounts, before fees and added taxes. Cancelled bookings earn nothing.
Referral links and the partner portal
Each agent gets a link to your website ending in ?ref= and their code. When a visitor arrives through it, your website remembers the code on their device for a set number of days, 30 by default. If they book within that time, the booking is credited to the agent automatically. A concierge who hands out the link on Monday still gets credit when the guest books on Thursday.
Agents also have a partner portal. They sign in with a single-use link emailed to them, with no password to manage. In the portal they see their own bookings and commission, check availability and book for their clients at their commission rate, to be paid later on account, and download a confirmation PDF for each booking. They only ever see their own bookings.
Settling up
Statements show, per currency and period, what was owed at the start, the commission each booking earned, the payouts you made and what is owed at the end. You can email a statement to the agent.
Some agents collect the full price from their client and send you the rest. Say an agent on 15% sells a $1,000 trip on account: they keep $150 and send you $850. “Collect from agent” suggests those figures and records both halves in one step, the $850 received and the $150 commission kept, so the booking is fully paid, the agent's commission owed drops by $150 and revenue stays at the full $1,000. When you use accounting sync, the commission goes to its own account.
A performance view compares agents for a period against the period before: bookings, travellers, sales, commission, average booking, cancellations and each agent's share of everything sold.
Setting up Resellers & agents
- 1Turn on Resellers & agents. Switch the plugin on from Plugins (Growth plan and above).
- 2Set the defaults. Choose the default commission for new agents and how many days after a click a booking still counts.
- 3Add your partners. Create a profile for each agent with their contact details and commission rate.
- 4Share their links. Send each agent their referral link and the address of the partner portal.
- 5Settle commission. Use statements and payouts, or “Collect from agent” for bookings sold on account.
Settings
What you can set up
Resellers & agents works out of the box with sensible defaults. These are the choices you can make, straight from your console.
General
- Default commission for new agents (%)
- Credit the agent for bookings made within (days of the click)
- Your website remembers the referral code on the traveller’s device for this long.
Distribution
How distribution plugins fit in
Distribution plugins let you sell through partners and resellers while keeping one calendar. Availability stays in sync, so seats never oversell.
- 1
Switch it on
Open Plugins in your console and turn it on. No code and nothing to install.
- 2
Make your choices
Adjust the settings to match how your business works, or keep the defaults.
- 3
It works everywhere it should
Your website, checkout, emails and console pick it up straight away.
Related
More distribution integrations
Part of Payout & bank reconciliation in Tourtify.
Channel manager (OTAs)
Sell on GetYourGuide, Viator and OCTO resellers such as Klook, Headout and Tiqets from one calendar. Availability and prices go out on every change, their bookings and cancellations come straight in, commission is recorded on each booking, and seats never oversell.
Google Things to do
List your tours in Google Search and Maps (Things to do, and the "Book" button on your Business Profile). Your tours, prices with taxes and fees, photos, meeting points and ratings go to Google every night; travellers land on your own website to book, and every referral and booking from Google is counted.
FAQ
Resellers & agents: questions
Do agents need a password?
No. They sign in to the partner portal with a single-use link sent to the email on their profile.
Is commission paid on cancelled bookings?
No. Only bookings that went ahead earn commission.
Can an agent see other agents' bookings?
No. Every query in the portal is limited to the signed-in agent's own bookings.
Which plans include Resellers & agents?
Resellers & agents is available on Growth & Scale, at no extra cost.
How do I switch on Resellers & agents?
In your Tourtify console, open Plugins, find it in the list and switch it on. Its settings open straight away, and you can switch it off again at any time.
Do I need a developer?
No. Plugins are built into Tourtify and set up from the console. Where an outside account is involved, such as a payment provider, you connect it by entering your account details.
Does Resellers & agents work with my other plugins?
Yes. Every plugin is built and maintained by Tourtify, so they work together: discounts, deposits, vouchers and fees all add up correctly at checkout.
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