Customers · Verified reviews
Reviews from travellers who actually travelled
After every trip, travellers are asked for a review. You choose which ratings go live automatically, reply publicly and show them on tour pages and in Google.
Overview
Verified reviews at a glance
A day after each trip, travellers get a review request email and leave a star rating and review on your website. Each one is marked as a verified booking, so travellers trust what they read.
Choose what goes live automatically, from 4 and 5 stars to only after you approve. Reply publicly, hide reviews without deleting them, and add reviews from Google or Tripadvisor with their source shown.
Capabilities
What's included
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Automatic requests
Sent after each trip, with timing you choose.
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Publishing rules
Choose which ratings go live automatically; the rest wait for approval.
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Public replies
Thank travellers and answer questions under each review.
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Imported reviews
Add Google, Tripadvisor and other reviews with a link to the original.
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Everywhere it counts
Tour pages and cards, a reviews page, home page blocks, footer and Google star ratings.
How it works
Verified reviews, step by step
- 1
Trip ends
The review request goes out automatically.
- 2
Travellers review
Marked as verified bookings.
- 3
Moderate and reply
Publish, hide or reply.
Integrations
Extend verified reviews
Switch these on in one click from your console.
Marketing
AI assistant
Draft replies to enquiries and reviews, and write tour descriptions, highlights and SEO text from your own tour details, in your voice and the traveller’s language. Nothing is sent or published until you’ve checked it.
Communication
Email automations
Build your own automated emails: a welcome when someone books, a checklist before departure, a review request after the trip, balance reminders and win-backs for enquiries that never booked. Choose the timing, which tours and travellers, and write the message with merge tags.
Do star ratings appear in Google?
Rating data uses verified reviews only, following Google's rules.
Can I send happy travellers to Google or Tripadvisor?
Yes. After a good review, travellers are invited to share it there.
Can I hide a review?
Yes. Hide it from your website without deleting it.
Related features
Works well with
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