Operations
Self-service changes
Let travellers move their booking to another date, or cancel it, from their booking page, within the rules you set. Seats move instantly and your team is told.
Who it's for
Why operators use Self-service changes
Operators who want fewer emails asking to change dates, and fewer no-shows from travellers who couldn't make it.
Highlights
- Travellers move their booking to another date from their booking page
- Or cancel it, within the rules you set
- Choose how many days before departure each is allowed
- Choose what travellers get back when they cancel
- Seats move instantly and your team is told
Settings
What you can set up
Self-service changes works out of the box with sensible defaults. These are the choices you can make, straight from your console.
Date changes
- Travellers can change their date
- Up to (days before departure)
Cancellations
- Travellers can cancel
- Up to (days before departure)
- What they get back
- A refund of what can be refunded (non-refundable deposits and fees are kept)A gift voucher for everything paid (needs Gift vouchers)Nothing back (cancellation only frees the seats)
Operations
How operations plugins fit in
Operations plugins cover the work around each departure: tickets and check-in, traveller details, waivers, guides, resources and costs. Your team sees the same live information, from the office to the meeting point.
- 1
Switch it on
Open Plugins in your console and turn it on. No code and nothing to install.
- 2
Make your choices
Adjust the settings to match how your business works, or keep the defaults.
- 3
It works everywhere it should
Your website, checkout, emails and console pick it up straight away.
Related
More operations integrations
QR tickets & check-in
Every confirmed traveller gets a ticket with a QR code. Scan it with a phone at the meeting point to check them in. Duplicates, cancelled bookings and the wrong day are caught.
Traveller details forms
Collect passport, date of birth, dietary needs and emergency contacts after booking, per traveller. Checkout stays short; you get everything before the trip.
Waivers & consent
Each traveller signs your waiver or terms online before the trip, or on site. We keep the exact text they signed, with time, IP and a tamper-evident seal.
Tour guides
Create guide profiles and assign them to departures. Show guide bios and photos on tour pages. Automatically notify guides when new bookings are confirmed.
Resources & operations
Assign vehicles, boats, equipment and venues to departures without double-booking them. Checklists per tour create tasks when a departure gets its first booking. One operations calendar, and a private calendar feed for each team member and vehicle.
Costs & profit
Record what each departure costs: drivers, hotels, park fees, meals. Default costs per tour fill in automatically, guide pay and agent commission are counted, and you see the real profit, margin and break-even of every departure and tour.
FAQ
Self-service changes: questions
Which plans include Self-service changes?
Self-service changes is available on All plans, at no extra cost.
How do I switch on Self-service changes?
In your Tourtify console, open Plugins, find it in the list and switch it on. Its settings open straight away, and you can switch it off again at any time.
Do I need a developer?
No. Plugins are built into Tourtify and set up from the console. Where an outside account is involved, such as a payment provider, you connect it by entering your account details.
Does Self-service changes work with my other plugins?
Yes. Every plugin is built and maintained by Tourtify, so they work together: discounts, deposits, vouchers and fees all add up correctly at checkout.
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