Payments · Refunds & cancellations
Cancel and refund on your terms
Cancelling frees the seats and tells the traveller; refunding sends money back through the original payment method. You decide how much to refund.
Overview
Refunds & cancellations at a glance
Cancellation policies differ, so cancelling and refunding are separate steps. Cancelling a booking frees its seats straight away and sends the traveller a cancellation email; no money moves until you decide.
Refunds go back to the original payment method through your provider, up to what was paid. If your deposits are non-refundable, the suggested amount keeps the deposit, and you can always change it.
Capabilities
What's included
-
Instant seat release
Cancelled seats go back on sale immediately.
-
Partial or full refunds
Refund any amount up to what was paid, with a reason recorded.
-
Through the provider
Stripe, PayPal, Razorpay, Mollie, Square and Xendit refunds are sent for you; Khalti, eSewa and Fonepay refunds are made in their portal and recorded here.
-
Refund statuses
Sent, completed or failed, with the dashboard flagging anything to finish.
-
Records that match
Record refunds made directly in your provider's dashboard.
How it works
Refunds & cancellations, step by step
- 1
Cancel
Frees the seats and emails the traveller.
- 2
Refund
Choose the amount your policy allows.
- 3
Done
The traveller is emailed when the refund completes.
Integrations
Extend refunds & cancellations
Switch these on in one click from your console.
Operations
Self-service changes
Let travellers move their booking to another date, or cancel it, from their booking page, within the rules you set. Seats move instantly and your team is told.
Revenue
Gift vouchers
Sell or give gift vouchers with a value. Travellers enter the code at checkout and it pays like money, across as many bookings as the balance allows. Unused value comes back if a booking expires or is refunded.
Are refunds automatic when I cancel?
No. You choose how much to refund, as a separate step.
Can a cancelled booking be reopened?
No. Create a new booking if the traveller wants another date.
Where do I explain my policy?
In each tour's Good to know section and on a policies page.
Related features
Works well with
Start selling tours direct
Try Tourtify free for 30 days. Add your tours, pick a theme and take your first booking today.