Customers · AI website assistant
Answer website visitors instantly, from your own tours
The chat on your website answers questions about your tours, live dates and prices at any hour, links to the right tour, and hands over to your team in the Inbox, with the whole conversation, when a person should take it.
Overview
AI website assistant at a glance
Visitors ask the same questions before they book: is there a date next week for four of us, is pickup included, what should I bring, can I cancel. The website assistant looks up the answer in what you've published, your tours, departures with live seats and prices, your FAQ and policy pages, and replies in seconds, in the visitor's language, with links to the tour and cards for the dates it suggests.
It never takes bookings, changes or refunds and never sees customers' data. Those, anything it isn't sure about and any topics you choose go to your team: the visitor leaves a name and email and the conversation lands in your Inbox with every message. Prices and dates in an answer must match what it has just looked up, or they're removed before the visitor sees them.
Capabilities
What's included
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Live answers
Tours, dates with seats left, prices for the visitor's group, pickup, inclusions and policies.
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Date suggestions
Cards with the date, time, seats and total price, linking to the tour page.
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Hand over to a person
Whenever the visitor asks, for bookings, changes and refunds, or when it's unsure.
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Your rules
On or off, tone of voice, topics to avoid, topics that always go to the team, and your opening hours.
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Guardrails
Only looked-up prices and dates, website text treated as data, rate limits and a monthly allowance per plan.
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Everything logged
Each chat is a conversation in your Inbox, with the assistant's answers marked.
How it works
AI website assistant, step by step
- 1
Switch it on
In the AI assistant plugin, with “Message us” on in the Inbox.
- 2
Set your rules
Tone, topics to avoid, what always goes to the team and your hours.
- 3
Visitors ask
Answers come in seconds, with links and live dates.
- 4
Your team takes over
Handed-over chats open in the Inbox with the transcript.
Integrations
Extend ai website assistant
Switch these on in one click from your console.
Website
AI assistant
Draft replies to enquiries and reviews, and write tour descriptions, highlights and SEO text from your own tour details, in your voice and the traveller’s language; drafts wait for you to check them. Optionally, answer your website chat instantly from your published tours, dates and prices, handing over to your team in the Inbox.
Communication
Inbox
Every customer conversation in one shared inbox: emails, WhatsApp messages, texts, website chat and enquiries, next to the customer’s bookings and balance. Assign, add internal notes, use saved replies and AI drafts, and see at a glance who is waiting too long for an answer.
Can it make up a price?
It's built not to. It may only quote prices and dates it has just looked up from your live data; anything else is removed before the visitor sees it, and the chat is offered to your team.
What does it know about my customers?
Nothing. It reads only what's published on your website. The visitor's name and email are asked for only when handing over, and aren't sent to the AI.
Which AI model does it use?
Anthropic's Claude, through Tourtify's own connection. Each answer counts towards your plan's monthly allowance; when that's used up, chats go straight to your team.
Related features
Works well with
Start selling tours direct
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