Operations · Enquiries inbox
Answer every lead, fast
Questions from tour pages, sold-out date requests, contact messages and booking requests land in one inbox, ready to answer and turn into bookings.
Overview
Enquiries inbox at a glance
Speed wins bookings, especially when travellers ask several operators at once. Every enquiry arrives in one inbox with the traveller's details, tour, group size, preferred date and message, and your team is alerted straight away.
Reply from your email app with the address and subject filled in, track each lead from new to won or lost, and turn an enquiry into a booking with everything pre-filled.
Capabilities
What's included
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Every source in one place
Tour questions, sold-out requests, contact forms and booking requests.
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Statuses
New, contacted, won and lost, with filters and search.
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Quick replies
Open a reply in your email app, pre-addressed.
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One-click booking
Create a booking or confirm a request with details filled in; the enquiry is marked won.
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Spam protection
Hidden honeypot fields and rate limits instead of puzzles.
How it works
Enquiries inbox, step by step
- 1
A lead arrives
Your team is alerted by email.
- 2
Reply
From the inbox, in one click.
- 3
Convert
Turn it into a booking when they're ready.
Integrations
Extend enquiries inbox
Switch these on in one click from your console.
Communication
WhatsApp notifications
Booking confirmations, trip and pickup reminders (with a map pin), balance and traveller-details reminders, waitlist offers and review requests on WhatsApp, from your own WhatsApp Business number.
Marketing
AI assistant
Draft replies to enquiries and reviews, and write tour descriptions, highlights and SEO text from your own tour details, in your voice and the traveller’s language. Nothing is sent or published until you’ve checked it.
Sales
Quotes & proposals
For tailor-made and private trips: build a day-by-day itinerary from your suppliers’ rates, see your margin as you go, and send a beautiful proposal. The traveller accepts online and it becomes a booking with the deposit to pay.
Does the traveller get a confirmation?
Yes. They receive the Enquiry received email.
Can I get alerts on my phone?
Team alerts arrive by email; WhatsApp notifications are available as a plugin.
What's a booking request?
A request from a tour in request-to-book mode, with the exact departure and travellers.
Related features
Works well with
Start selling tours direct
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