Customers · Booking emails
Branded emails at every step of the trip
Confirmations, balance reminders, trip reminders, review requests and more, sent automatically in your brand, with replies going straight to your inbox.
Overview
Booking emails at a glance
Travellers hear from you at the right moments without anyone pressing send: when they book, when a balance is due, a few days before the trip and after it. Every email carries your logo, brand colour and contact details.
Add your own message to any email, change the timing of reminders and review requests, preview with sample data and send yourself a test. Your team gets alerts for every new booking and enquiry.
Capabilities
What's included
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Traveller emails
Confirmation with PDF, balance reminder, trip reminder, review request, cancellation, refund and enquiry received.
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Team alerts
New booking and new enquiry alerts for owners and admins.
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Your brand and voice
Logo, colour, contact details, sign-off and your own message in each email.
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Timing you control
Days before departure for reminders and days after for review requests.
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Preview and test
Preview with sample data and send a test to yourself.
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Resend anytime
Resend confirmations and reminders from a booking; every email is logged.
How it works
Booking emails, step by step
- 1
Set your branding
Logo, colour and contact details once.
- 2
Customise
Add your message and adjust timing.
- 3
Let it run
Emails go out automatically at each step.
Integrations
Extend booking emails
Switch these on in one click from your console.
Communication
Own email server (SMTP)
Send booking emails from your own address, like bookings@yourbusiness.com, through your email provider (Google Workspace, Microsoft 365, Zoho, Postmark, SendGrid, Mailgun…).
Communication
WhatsApp notifications
Booking confirmations, trip and pickup reminders (with a map pin), balance and traveller-details reminders, waitlist offers and review requests on WhatsApp, from your own WhatsApp Business number.
Communication
Email automations
Build your own automated emails: a welcome when someone books, a checklist before departure, a review request after the trip, balance reminders and win-backs for enquiries that never booked. Choose the timing, which tours and travellers, and write the message with merge tags.
Where do replies go?
Straight to your contact email.
Can I send from my own domain?
Yes, with the Own email server plugin on Growth and Scale.
Can I switch an email off?
Yes. Turn any email off without affecting the others.
Related features
Works well with
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