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Payment providers

Mercado Pago

Accept cards, Pix, boleto, OXXO, PSE, cash vouchers and the Mercado Pago wallet from travellers in Brazil, Mexico, Argentina, Colombia, Chile, Peru and Uruguay, paid into your own Mercado Pago account. Seats stay held while a voucher is paid.

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Who it's for

Why operators use Mercado Pago

Operators whose travellers are in Brazil, Mexico, Argentina, Colombia, Chile, Peru or Uruguay. Offering the payment methods people already use at home is one of the simplest ways to stop them abandoning checkout.

Highlights

  • Travellers pay with cards with instalments, Pix, boleto, OXXO, PSE, cash vouchers and the Mercado Pago wallet
  • Money is paid into your own merchant account, never held by Tourtify
  • Payments are matched to the booking automatically, so balances and receipts stay correct
  • Works alongside Stripe and your other payment options

Good to know

  • Prices are charged in BRL, MXN, ARS, COP, CLP, PEN and UYU.
  • You connect your own merchant account from Payments in your console.
  • Seats stay held while a boleto or OXXO voucher is paid, and go back on sale if it expires.
  • Refunds made in Mercado Pago show up on your bookings.

Payment methods travellers use in Latin America

In Brazil, Mexico, Argentina, Colombia, Chile, Peru and Uruguay, many travellers don't pay by card. They use Pix, boleto, OXXO, PSE, cash vouchers such as Efecty, Pago Fácil, Rapipago, PagoEfectivo and Servipag, or their Mercado Pago wallet. The Mercado Pago plugin offers these and cards through your own Mercado Pago account.

Mercado Pago appears at checkout for tours priced in ARS, BRL, CLP, COP, MXN, PEN or UYU. Your Mercado Pago account's country decides which methods the checkout page shows.

Vouchers and held seats

A boleto or OXXO voucher is paid later, at a bank or a shop. When there is enough time before the trip for a voucher to be paid and clear, Tourtify offers voucher methods with an expiry date to match. When there isn't, voucher methods are left out and only immediate methods are offered.

While a voucher waits to be paid, the booking stays pending and the seats stay held. If the voucher expires unpaid, the seats go back on sale. The Mercado Pago page itself stops taking payments when the seats stop being held.

Confirming payments and the webhook

Tourtify confirms a booking only when Mercado Pago reports an approved payment for it. Payments Mercado Pago is reviewing are flagged for your team; Mercado Pago usually decides within two days. Declined attempts don't close the checkout, so the traveller can try again.

Mercado Pago is told the webhook URL on every payment. Add the same URL under Webhooks in your Mercado Pago app and paste the secret signature into Tourtify: notifications are then signed and checked, payments confirm instantly and refunds made in Mercado Pago show up on bookings. Without it, pending payments are still checked every five minutes.

Refunds

A refund from a booking is sent to Mercado Pago in full or in part, with an idempotency key so it is never made twice.

Setting up Mercado Pago

  1. 1Open your Mercado Pago app. In Mercado Pago › Your integrations, open your app and find its credentials.
  2. 2Connect in Test mode. On the Payments page, paste a test access token (TEST-… or a test user's APP_USR-…) and choose Test.
  3. 3Add the webhook. In your app › Webhooks, paste the URL shown in the plugin, tick "Payments" and save.
  4. 4Paste the secret signature. Copy the secret signature Mercado Pago shows into the plugin's Webhooks section.
  5. 5Go live. Replace the token with your production access token (APP_USR-…) and choose Live.

Payment providers

How payment providers plugins fit in

Payment provider plugins add the gateways travellers use at home, from PayPal to Mercado Pago, Paystack, Razorpay, KOMOJU or eSewa. Each connects your own merchant account, so money is paid to you directly and Tourtify takes no commission. Stripe is built in; travellers only see gateways that support the booking's currency.

  1. 1

    Switch it on

    Open Plugins in your console and turn it on. No code and nothing to install.

  2. 2

    Make your choices

    Adjust the settings to match how your business works, or keep the defaults.

  3. 3

    It works everywhere it should

    Your website, checkout, emails and console pick it up straight away.

Related

More payment providers integrations

All integrations

Part of Online payments in Tourtify.

FAQ

Mercado Pago: questions

Why does Live mode reject my token?

It belongs to a Mercado Pago test user. Use it in Test mode, and paste your production token for Live.

Why can't a traveller pay by boleto or OXXO?

The trip is too close for a voucher to be paid and clear in time, so only immediate methods are offered.

What does Mercado Pago charge?

Check Mercado Pago's pricing for your country. Tourtify takes no commission.

Which plans include Mercado Pago?

Mercado Pago is available on All plans, at no extra cost.

How do I switch on Mercado Pago?

In your Tourtify console, open Plugins, find it in the list and switch it on. Its settings open straight away, and you can switch it off again at any time.

Do I need a developer?

No. Plugins are built into Tourtify and set up from the console. Where an outside account is involved, such as a payment provider, you connect it by entering your account details.

Does Mercado Pago work with my other plugins?

Yes. Every plugin is built and maintained by Tourtify, so they work together: discounts, deposits, vouchers and fees all add up correctly at checkout.

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